Refund policy

Return & Refund Policy

Last Updated: June 2026

At Shanghai Textile Traders, customer satisfaction is our highest priority. We are committed to providing premium-quality textile products and maintaining the highest standards of professionalism for customers worldwide. This Return & Refund Policy outlines the terms and conditions governing returns, refunds, replacements, and order-related concerns.

1. Eligibility for Returns

Customers may request a return if:

  • The item received is damaged, defective, or incorrect.

  • The product received differs significantly from the product description on our website.

  • The return request is submitted within 7 days of receiving the order.

To qualify for a return, the product must:

  • Be unused, unwashed, and in its original condition.

  • Include all original packaging, labels, tags, and accessories.

  • Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Cut fabrics, customized products, or special-order items.

  • Products that have been used, altered, washed, or damaged after delivery.

  • Clearance, promotional, discounted, or final sale items.

  • Products damaged due to improper handling or storage by the customer.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Order Number

  • Customer Name

  • Product Details

  • Description of the issue

  • Clear photographs of the product and packaging

Upon review and approval, we may offer:

  • Product Replacement

  • Store Credit

  • Partial Refund

  • Full Refund

depending on the nature of the issue.

4. Return Approval Process

All return requests must be approved by Shanghai Textile Traders before products are returned.

Unauthorized returns sent without prior approval may be refused and returned to the sender.

Our customer support team will provide detailed instructions once the return request has been reviewed and approved.

5. Refund Process

After the returned item is received and inspected:

  • Customers will be notified regarding the approval or rejection of their refund request.

  • Approved refunds will be issued through the original payment method whenever possible.

  • Refund processing times may vary depending on the customer's bank, payment provider, or financial institution.

Approved refunds are generally processed within 5–10 business days after final approval.

6. Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • International customers may be responsible for customs duties, taxes, import fees, or other charges associated with returned shipments.

7. Order Cancellation

Orders may be cancelled before shipment and processing.

Once an order has been processed, packed, or dispatched, cancellation requests may no longer be accepted.

8. International Orders

Shanghai Textile Traders proudly serves customers across the Middle East, Asia, Europe, North America, and other international markets.

Due to varying customs regulations, import requirements, and shipping procedures, international return requests may require additional verification and processing time.

Customers are encouraged to review local customs regulations before placing international orders.

9. Fraud Prevention & Policy Abuse

To ensure fairness and protect both customers and our business:

  • We reserve the right to reject return requests that do not comply with this policy.

  • Repeated, excessive, or suspicious return requests may be subject to additional review.

  • Fraudulent claims, misuse of return privileges, or policy abuse may result in refusal of future transactions.

10. Contact Information

For return, refund, exchange, or order-related inquiries, please contact our customer support team:

Shanghai Textile Traders

Website: https://shanghaitextiletraders.com

Email: shanghaitextiletrader0@gmail.com

WhatsApp & Business Contact: +92 326 1000459

Our customer support team is available to assist you with order inquiries, return requests, refund status updates, and product-related concerns. We strive to respond promptly and professionally to all customer communications.

We value your trust and remain committed to delivering quality products, transparent service, and a reliable customer experience worldwide.